Delivery information
We deliver Monday to Friday during regular business hours.
After your order has been shipped from our suppliers warehouses,
delivery times will be approximately:
- 3-5 business days for metro, Brisbane, Sydney and Melbourne
- 3-7 business days for Gold Coast, Sunshine Coast and Newcastle, Adelaide
- 5-10 business days for Perth
- 7-14 business days for all other regions
Delivery dates are not guaranteed and subject to courier availability. Please allow for up to 5 additional business days.
Standard deliveries are Kerbside Drop-off (Door-to-Door) only (not delivered inside your premises)
- Standard deliveries are completed by a single driver to keep costs down
- Standard deliveries do not allow delivery date/time reservations
- If you require In-Store Delivery (Premium Delivery Service), plus any additional services such as removal of old appliances, removal of packaging or a precise day/time for delivery,
Leave a memo when check out so that we can arrange this to private courier.
Premium deliveries are In-Store (delivered inside your premises)
- Premium Deliveries are completed by two-men teams and provide some Additional Premium Delivery services
- Premium Deliveries do not include shopping centres, without a special quote
- Premium Deliveries do not include flights of stairs, without a special quote
- Premium Deliveries do not lifting heavy equipment over counters, without a special quote
- If you require In-Store Delivery (Premium Delivery Service), plus any additional services such as removal of old appliances, removal of packaging or a precise day/time for delivery,
Leave a memo when check out so that we can arrange this to private courier.
Once you’ve completed your purchase, our system will process your order and send you an email to confirm we have received your information. In the unlikely event that we have to change anything about your order, we'll be in touch asap.
Your tracking number will be sent a couple days after your order has been processed and you will be able to self-monitor your delivery on the courier's website or We’ll keep you update by SMS or email. If you need any assistance, you can always email us for support
We request all couriers to call you the day before delivery to arrange an approximate delivery window. We use private couriers for all deliveries including TNT, StarTrack, Cope Sensitive Freight, AirRoad and others, depending on the items and your location.
If you require removal of old appliances, must be disconnected, and drained in order for couriers to collect and dispose of them.
Large Item Deliveries
- Measure: Use a Measuring Tape
- Access
- Purchase
