SERVICE REQUEST PROCESS NOTES:

• Service calls will only be completed during business hours
• All warranties and service calls are conducted by manufacturers' technicians and sub-contractors. Restaurant Equipment Online will submit your details directly to the manufacturers' service teams and assist in achieving a speedy resolution to your issue. 
• Please ensure that at the time of submitting this form, the equipment is under warranty, equipment is clean, equipment is accessible and has not been misused.
• Please ensure that when the technician arrives at your premises, equipment is connected to power and/or gas. If not connected and therefore preventing technician from completing their job, you will be charged a callout fee.
• For any refrigeration service requests, please ensure the condenser filter has been regularly cleaned in accordance with the product manual/instructions. Technicians will immediately void your warranty if they see the filter has not been kept clean and is therefore restricting airflow to the cooling system.
• Repairs, replacements or refunds are at the final discretion of the product's manufacturers, in accordance with Australian Consumer Law.
• If you have hired a third-party technician to assess or fix the unit within the warranty period, you MUST provide a tech report prior to us proceeding with the warranty process. Unauthorized access or repairs may void the manufacturer's warranty.
• Manufacturer's warranties do not guarantee returns, replacements or full refunds.

We're sorry you are experiencing issues with your equipment.